Refund Policy

This Refund Policy applies to digital products and the business system sold by Digital Product Wala, a venture of Customerwala.

Digital Products Are Non-Refundable

Because digital products are delivered instantly and can be downloaded and duplicated immediately after purchase, all sales of digital products are final and non-refundable. Please review product details carefully before purchasing.

Eligible Refund Situations

We will consider a refund only in the following limited circumstances:

• The product was not delivered and cannot be re-delivered within a reasonable time
• You were charged in error or charged more than the stated price
• The product is materially defective and we cannot provide a working replacement

Business System (Rs 99)

The Rs 99 setup fee for the business system covers the time and resources required to provision and configure your system. As a one-time setup charge for a digital service that is delivered immediately upon payment, it is non-refundable once onboarding has commenced.

How to Request a Refund

If you believe your situation qualifies under the conditions above, please contact us via the Customerwala website at www.customerwala.com within 7 days of your purchase, including your order details and the reason for your request.

Processing Time

Approved refunds will be processed back to your original payment method within 7–10 business days, depending on your bank or payment provider.

Chargebacks

We encourage you to contact us before initiating a chargeback. Unwarranted chargebacks may result in suspension of access to our products and services.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. The version posted on this page is the current policy.